Here are a couple of things you should know upfront before you proceed with your order. | ||
| ► The contact number reflected in the 'Shipping Address' portion of your checkout will be contacted on the day of delivery. Please ensure that this is the recipient's number. | ||
| ► During delivery, should the recipient be unavailable to receive the items, deliveries with re-delivery attempt will incur an additional charge of RM30. | ||
| ► Very rarely does it occur, but should ordered cakes become unavailable, we will make it up to you with the next best tasting cake – of matching value. | ||
| ► Once orders are received, there is no turning back. What this means is, refunds or changes to the orders will not be possible. | ||
| ► Understandably, there will be instances of unforeseen change of plans which are beyond control. In that case, we would grant customers a refund in the form of Eat Cake Today store credit. | ||
| ► No changes to orders are possible if they are less than 24-hours | ||
| ► A hefty penalty fee applies to changes with less than 24-hours notice as the order would have been prepared and is scheduled to be shipped. | ||
| ► A photograph of the cake with the recipient may be snapped at the point of delivery drop-off to ensure that we have the person on file who has received the cake (whether it is the customer or someone collecting on their behalf) | ||
COURTESY REMINDER | ||
If you intend to send a surprise cake to a recipient on their birthday, our observation tells us that they tend to take time off. So be sure to check if they will be in on that very fine day! | ||
If you would like for us to leave the cake at any guard house, please ensure there is a fridge for food storage purposes. Otherwise, the lovingly baked cakes will end up getting attacked by a legion of ants. | ||